I.T. Jobs

Salesforce Support Analyst

Contract Position - Toronto

Hiring a Salesforce Support Analyst (Contract) in Toronto, ON! We are looking for an experienced Salesforce support analyst. In this role, you will be the central resource providing ongoing support for the Client's Salesforce platform.

Perks You'll Love
● You will gain great exposure to leading industry professionals
● Enjoy annual company meetings to update franchise
● Flexible hours and scheduling

Responsibilities:
● Serve as a key resource for user support including, but not limited to case resolution, system enhancement identification, end user support, and overall support
● Play a critical role during upgrades and releases to the system including testing, participate in change management, and execute deployments

Basic Qualifications
● Minimum 2 years of Salesforce support/administration experience managing Sales cloud and community cloud
● Strong verbal and written communications skills with the ability to clearly and simply articulate answers in a friendly manner
● Provide prompt, courteous service to all end users via support line
● Obtain, format and import end user databases utilizing Excel and Data Loader
● Diagnose and resolve product functionality and navigation questions
● Create reports and dashboards as required by the business

***NOTE: All applicants MUST be authorized to work in Canada. Any applicants not meeting this criteria will not be notified and will not be considered eligible for the position. ***

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